Is the HR system used globally – i.e. in over 100 countries? ISS operates in 290 locations in 65 countries across the globe.
Is the system self-service and manager self-service? ISS has a strategic requirement to build accountability and responsibility at all levels.
Is the HR System multilingual, including English, Japanese and Spanish?
English is the business language but self-service will require all ISS staff to access and use the system. Being able to read and input in their own language will encourage usage.
Is the system available as a SaaS offering? How will the system be supported and upgraded from an R&D perspective? SaaS can automate quality updates, which lends better security and saves maintenance costs.
Is the system suitable for self-service for 8000 users across the internet? The system must be scalable since ISS is growing so fast.
Is the system used in low-bandwidth locations? ISS operates in many places with limited network resources, such as Papa New Guinea, Somalia and Nigeria.
Can the system migrate and store existing payroll numbers? ISS does not want to have to change all existing payroll numbers across the world, which would add cost and complexity to the implementation project.
Does the system come with good integration tools? ISS wants to integrate it with other ISS systems such as the intranet, Active Directory, the finance system, payroll systems and Salesforce.com.
How easy is it to generate management reports? ISS does not want to rely on external reporting tools that require additional resources to manage.
Does the company have a well-defined implementation process? ISS has limited HR resources to implement the system and so needs a system with well defined implementation project plan and process.
Bonus Question: Is the system accessible to staff whilst travelling on smart phones or tablets?